"Our Customer Service is based on the belief that, it is an ongoing process to delight customers with a human touch that exceeds the customer''s expectations. All business processes at Zytex will be geared to translate this philosophy, making the company customer-centric".
Zytex Beliefs:
Marketing = Sales + Service + Transparency
Happy and motivated Sales Person = Satisfied customers
Marketing is not a department
Marketing is THE business and everyone is involved
Give what customers love and deliver with passion
Five pillars of Zytex customer service:
Be easy
To find
Deal with
Buy from
Spot disappointment and fix it
Surprise your customers with unparalleled service
Do good things so people will talk about us to others
Be consistent, encouraging. engaging and empowering
Zytex customer experience principles:
To treat customers with respect and provide service they will remember
To make the experience simple, easy and hassle-free
